We take complaints seriously.
We'll handle and respond to all complaints fairly, quickly and consistently.
You'll find our complaints policy attached to this page. It defines:
- the aims of our complaints policy
- our definition of a complaint
- if you've already raised an informal complaint via our feedback form, how you can make a complaint via our complaint form
- how we'll deal with a complaint
- our appeals process
- a step-by-step guide to concerns and complaints
Links to useful documents