Our frequently asked questions could help you find the answer you need.
We have lots of ways to contact us though, if you still need support:
We have 6 quick and easy secure online forms you can complete.
Change of address form - Let us know if you have a new address.
Enquiry form - Submit your questions to us quickly and easily online.
Feedback form - Tell us about your recent experience with us. You can also use this form to raise an informal complaint.
Complaint form - If you've already raised an informal complaint and aren't happy with our response, use this form to raise a formal complaint.
Death notification form - Report the death of a member to us.
My Pension Online access form - Tell us your personal email address so we can prepare your pension record for online access.
We'll try to respond to all email enquiries within 10 working days. If your query is complex or requires third party information, you may receive an email acknowledgement.
Confidential, sensitive and financial information can't be provided via email, so we may write to you at your home address.
Our pension helpline is open weekdays Monday to Friday between 9am and 5pm.
You'll need to answer 2 security questions in order for us to discuss your enquiries.
Confidential, sensitive and financial information cannot be discussed over the phone.
Write to us
We'll try to respond to written enquiries within 10 working days. If your query is complex or requires third party information, you may receive a written acknowledgement.