Before you can register for My Pension Online, we need to add your personal email address to your pension record.
Follow these five steps to access My Pension Online:
Step 1: Complete the access form
Complete the access form to inform us of your email address and confirm your personal information, including your National Insurance number.
Tip: Use your personal email instead of a work email, so we can still contact you if you change or leave employment.
Step 2: Wait up to five working days for our invitation to register email
If the personal information you’ve given on the access form matches our records, we’ll update your pension record(s) with your email address. You’ll receive an email invitation to register from us within five working days.
If the personal information you've given on the access form doesn't match our records, we'll write to the address we hold for you to confirm your identity.
Step 3: Follow the link in our invitation to register email
When you’ve received our invitation to register email, follow the link to register for My Pension Online.
Like step 1, you’ll need to provide some personal information as further proof of identity.
Tip: The link in the invite to register email takes you the My Pension Online website hosted by our service provider Aquila Heywood.
Step 4: Follow the link in our second email to complete the registration process
If the personal information you’ve provided in step 3 matches our records, you’ll receive an email within 30 minutes of registering for My Pension Online. This email will contain a link to follow to complete your registration by setting a password and 2 security questions. This link expires after 24 hours.
If the personal information you’ve provided in step 3 doesn’t match our records, we’ll write to the address we hold for you to confirm your identity.
Tip: If the link has expired, please repeat step 3.
Step 5: Login and enjoy My Pension Online
You now have access to My Pension Online.