If you live outside the UK, we need to check that you’re receiving the pension you’re due to. This means that from time to time we’re required to check that you’re alive and well.
We’re currently working with a third party organisation called Target Professional Services. They offer a quick and easy trace service to check the information we hold for you is correct.
What you need to do
You’ll need to follow the instructions in the letter you receive from Target. The letter includes the option to use their fast and secure verification app. This is called ‘mypensionID’ which they use to verify your identity. Details of the app and a step-by-step guide are available on Target's mypensionID website.
You can contact us if you have any queries about Target and their service.
If you don’t verify your identity
We may have to suspend your pension to safeguard against any fraudulent activity if Target are unable to verify your identity on our behalf.
Keeping your information up to date
It’s important that you keep us up to date if you move address, change your bank details, or your personal circumstances change.
You can let us know you've moved by using our change of address form.
Changing your bank details
You can find our ‘Pensioner change of bank details form’ on our Changing your bank details page.
Changing your personal details
You can complete our enquiry form for any other changes to your personal details.